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Nazrul

2019-08-20

Dear Lesya
Thank you very much for your complement.
We will be always in touch with you for our future trip : Sochi
My experience is your company is very sincere for organising tour of overseas tourists.
All the best
Yours sincerely
Nazrul

Vjay

2019-08-13

Dear Ms Lesya/team,

Good day, thanks for all the arrangements done for these clients, just took their feedback they were happy with the tour, They felt st peterburg guides & driver were slightly better than moscow.


Thanks & Regards
Vjay

Jesús

2019-07-09

Hola Lesya,

El martes regresamos de nuestro viaje. Globalmente fue muy bien: la organización, los guias... Todo el grupo ha estado muy contento con Ostwest.com, por eso queríamos darles las gracias por su profesionalidad y eficiencia.

Saludos,

Jesús

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Terms and Conditionsprint version

CANCELLATION of OUR SERVICES:

Please note that the below is true for individual travellers or a group of no more than 5 people.

  • Any changes or cancellation of our services made before our confirmation of your booking – free of charge.
  • Сancellation of our services made after the confirmation up to 7 days prior to the start of the agreed services is subject to the cancellation fee of 5% of the total price of services.
  • Сancellation of our services made after the confirmation less than 7 days prior to the start of the agreed services is subject to the cancellation fee of 15% of the total price of services.
  • Сancellation of our services made less than 3 days prior to the start of the agreed services is subject to the cancellation fee of 25% of the total price of service.
  • Cancellation of our services made after 24 hours deadline or a no-show is non-refundable (you lose 100% of your money).

 

CANCELLATION of TRAIN TICKETS:

  • Сancellation made up 46 days to the actual departure dates is free of charge.
  • Cancellation made between 45—35 days prior to the actual departure dates is a subject to the cancellation fee of 25% of the ticket price.
  • Cancellation made after 35 days and up to 72 hours prior to the actual departure dates is a subject to the cancellation fee of 50% of the ticket price.
  • Cancellation of your tickets made after the above 72 hours deadline or a no-show is non-refundable (you lose 100% of your money).

 

CANCELLATION of ACCOMMODATION:

  • Сancellation of the reservation made up 7 days before check-in - the money will be refunded in full but for 50 EUR cancellation fee associated with bank comission expenses.
  • Cancellation of the reservation made less than 7 days before check-in is a subject to the cancellation fee equal to 2 nights´ accommodation charge per hotel room or apartment booked.
  • No-show is non-refundable (you lose 100% of your money).
  • No refund will be made for non-refundable bookings.
  • For additional terms and conditions for hotels and apartments, please refer to each hotel or apartment´s cancellation terms when making a booking with our hotel database form.