Terms and Conditionsprint
Our Cancellation Policy
Any change or cancellation of our services after our confirmation of your booking is a subject to our cancellation policy. Please note that the below is true for individual travellers or a group of no more than 6 people.
- Any changes or cancellation of our services made before our confirmation – free of charge.
- A cancellation of our services made after the confirmation and up to 8 days prior to the start of the agreed service is a subject to the administrative fee of 5% of the total price of service.
- A cancellation of our services made between 8 days and 72 hours prior to the start of the agreed service is a subject to the administrative fee of 15% of the total price of service.
- A cancellation of our services made after the above 72 hours deadline or a no-show is non-refundable (you loose 100% of your money)
Administrative fees applicable to Cancellation of Train Tickets are as follows:
- A cancellation made at 46 days and more prior to the actual departure dates is free of charge
- A cancellation made at 45—35 days prior to the actual departure dates is a subject to the administrative fee of 5% of the ticket price
- A cancellation made after 35 days and up to 72 hours prior to the actual departure dates is a subject to the administrative fee of 30% of the ticket price
- A cancellation of your tickets made after the above 72 hours deadline or a no-show is non-refundable (you loose 100% of your money)