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Guest Book

Slav Stein

2015-08-25

Dear Irina,
We just returned home from Europe.
We were very pleasantly surprised by the service which we received from your company.
Everything went as well as you promised and the guide Alexandra was perfect and very knowledgeable
and helpful. The car was midsized , clean with very good driver Andrey.
Thank you again for great help.
You can use my feedback if you want for future references.
Thank you again,
Regards,
Slav Stein

Slav Stein

2015-08-25

Dear Irina,
We just returned home from Europe.
We were very pleasantly surprised by the service which we received from your company.
Everything went as well as you promised and the guide Alexandra was perfect and very knowledgeable
and helpful. The car was midsized , clean with very good driver Andrey.
Thank you again for great help.
You can use my feedback if you want for future references.
Thank you again,
Regards,
Slav Stein

Michael Flynn

2015-08-18

I just want to say thank you for all of your help with organising our train tickets. Our trip was fantastic and everything went so smoothly. You were very helpful and efficient to deal with. I will be recommending you to anyone I know visiting Russia.

Thank you!

Michael and Carmel.

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Terms and Conditionsprint version

CANCELLATION of OUR SERVICES:

Please note that the below is true for individual travellers or a group of no more than 5 people.

  • Any changes or cancellation of our services made before our confirmation of your booking – free of charge.
  • Сancellation of our services made after the confirmation up to 7 days prior to the start of the agreed services is subject to the cancellation fee of 5% of the total price of services.
  • Сancellation of our services made after the confirmation less than 7 days prior to the start of the agreed services is subject to the cancellation fee of 15% of the total price of services.
  • Сancellation of our services made less than 3 days prior to the start of the agreed services is subject to the cancellation fee of 25% of the total price of service.
  • Cancellation of our services made after 24 hours deadline or a no-show is non-refundable (you lose 100% of your money).

 

CANCELLATION of TRAIN TICKETS:

  • Сancellation made up 46 days to the actual departure dates is free of charge.
  • Cancellation made between 45—35 days prior to the actual departure dates is a subject to the cancellation fee of 25% of the ticket price.
  • Cancellation made after 35 days and up to 72 hours prior to the actual departure dates is a subject to the cancellation fee of 50% of the ticket price.
  • Cancellation of your tickets made after the above 72 hours deadline or a no-show is non-refundable (you lose 100% of your money).

 

CANCELLATION of ACCOMMODATION:

  • Сancellation of the reservation made up 7 days before check-in - the money will be refunded in full but for 50 EUR cancellation fee associated with bank comission expenses.
  • Cancellation of the reservation made less than 7 days before check-in is a subject to the cancellation fee equal to 2 nights´ accommodation charge per hotel room or apartment booked.
  • No-show is non-refundable (you lose 100% of your money).
  • No refund will be made for non-refundable bookings.
  • For additional terms and conditions for hotels and apartments, please refer to each hotel or apartment´s cancellation terms when making a booking with our hotel database form.